Privacy Policy
At Fresh Linen Hire we recognise that your privacy is important, and we are committed to protecting the Personal Information that we collect from you, Privacy Policy outlines how we do this.
Fresh Linen Hire manage Personal Information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (“APP”) contained therein (in Australia) and the Privacy Act 1993 (NZ) (“NZ Privacy Act”) and the New Zealand Privacy Principles ("NZPP") (in New Zealand), and the laws of the United States, each to the extent applicable. This Privacy Policy outlines the types of Personal Information that we may collect, how that Personal Information will be used, disclosed, transferred and stored and sets out the measures that we take to comply with the Privacy Act and, where applicable, the NZ Privacy Act or United States law.
Collection
Fresh Linen Hire will only collect and hold Personal Information about you that is reasonably necessary to undertake our business activities and functions, or as otherwise permitted by law.
Why we collect Personal Information
We may collect your Personal Information for one or more of the following reasons:
- providing our products or services to you;
- to assist with your queries;
- processing an order that you have made;
- for direct marketing
- facilitating our internal business operations, including the fulfilment of any legal requirements; and
How we collect your Personal Information
We generally collect Personal Information directly from you, through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. We may also collect Personal Information from third party contractors or agents who provide our products and services on our behalf.
What kinds of Personal Information we collect
The types of Personal Information that we collect may include your name, address, other contact details and other such information that is relevant for us to provide our products and services to you in the manner that you have requested, or to comply with the law.
We do not generally collect sensitive information from you; however, if you provide such information to us, we will only collect that information with your express consent and only where such information is reasonably required in order for us to provide our products or services to you (such as special access or assistance requirement due to a health condition). We shall not disclose sensitive information to any other party without your consent.
Internet users
If you access our websites or any mobile applications ("apps"), we may collect additional Personal Information about you including:
- server address / IP address;
- date and time of visit;
- pages visited;
- documents downloaded
In addition, our websites and apps use cookies. The main purpose of cookies is to monitor usage of our websites and apps to prepare customised web pages so that we may serve you more effectively. You may wish to configure your browser so that it does not accept cookies, however you may not be able to access some functions on our websites or apps if these are disabled.
Our web site may include social media features, such as the Facebook Like button. These features may collect similar Personal Information described above, and may set a cookie to enable the feature to function properly.
Failure to provide Personal Information
If the Personal Information you provide to us is incomplete and/or inaccurate, or you choose not to provide us with the Personal Information that we have requested, it may affect our ability to provide you with our products and services.
Dealing with Fresh Linen Hire anonymously or through a pseudonym
Where possible you will have the option of interacting with us anonymously or through a pseudonym, however, where you are requesting products or services from us, it may become impracticable to provide those products or services to you without verifying your identity.
Marketing
When you provide us with information about yourself, you will usually be given the option to let us know that you do not want that information to be used for direct marketing purposes. You can change your mind about your preferences in respect of direct marketing and make choices at any time by following the unsubscribe instructions included in the relevant communication, or by contacting our Privacy Officer. Our social media pages provide instructions as to how you can unsubscribe from the relevant social media website or page.
Integrity of Personal Information
Security
The security of your Personal Information is important to us. We may store your Personal Information in different ways, including in paper form, electronic form, telephone recordings and utilising secure document retention services (including those located off-site). We take all reasonable measures to ensure that your Personal Information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic (firewalls and access controls) and physical security measures. Notwithstanding these reasonable measures, the confidentiality of any communication or material transmitted to or from us via our website, apps or email, cannot be guaranteed.
Access and Correction
Access
You may request access to the Personal Information that we hold about you at any time by contacting our Privacy Officer using the details set out in this Privacy Policy. We will respond to any such request for access to Personal Information within a reasonable time frame and will provide you access to the Personal Information that we hold that belongs to you, unless we are authorised not to do so by law. We may charge you a reasonable fee for processing your request and should we decline you access to your Personal
Information, we will provide you with a written explanation setting out the legal reasons for doing so.
Correction
If, upon receiving access to your Personal Information, or at any other time, you believe the Personal Information that we hold about you is inaccurate, incomplete or out of date, please notify our Privacy Officer using the details set out in this Privacy Policy.
Contacting Fresh Linen Hire